Returns
14 days to change your mind
Under the UK Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of delivery and send it back for a refund. Unused, undamaged and in the original packaging is all we ask.
How to start a return
- Email support@harriso.shop or call 07763 560233 within 14 days of delivery, with your order number and what is coming back.
- We reply with the return address and, for large items, the collection arrangement.
- Send the goods back within 14 days of telling us. Keep the carrier receipt or tracking number.
Condition
- Unused, with no fuel, oil or water in the machine, and in the original packaging where possible.
- You are responsible for the goods until they reach us, so use a tracked service or ask us to arrange collection.
- You may inspect goods as you would in a shop; damage from use, missing parts or missing packaging can be deducted from the refund.
Cost
| Item | Return cost |
|---|---|
| Small parcels | You pay the return postage (typically £5–£15) |
| Large parcels | You pay the return carriage, quoted before collection |
| Faulty, damaged or wrong item | We pay both ways |
What cannot come back
- Goods made to your specification or clearly personalised.
- Items that have been used, filled with fuel or oil, or installed.
- Hygiene-sealed goods once the seal is broken.
- Perishable items.
Damaged or wrong on arrival
Photograph the packaging and the item, note it with the driver if it is a pallet, and contact us within 48 hours. We replace or refund, including carriage — you should not be out of pocket for something that arrived broken.
This policy sits on top of your statutory rights, it does not replace them. Faulty goods are covered by the Consumer Rights Act 2015.