Refunds
Refunds, and how long they take
We refund to the original payment method as soon as the return is checked, and always within 14 days of receiving the goods or of you proving you sent them back.
The timeline
- Goods arrive back and are checked against the order.
- Refund issued within 14 days, usually within 2–3 working days of the check.
- Money lands on your statement in 3–5 working days for cards, or back into the PayPal balance immediately.
What is refunded
- The price paid for the goods, including the standard delivery charge, where the whole order is returned.
- Upgraded or special delivery costs are refunded only where the goods are faulty or incorrect.
- Return carriage is deducted where the policy says the customer pays it, and the amount is confirmed in writing before collection.
Partial refunds
If part of an order is kept, the delivery charge stays with the part you keep. If an item comes back used or incomplete, we may deduct the amount needed to restore it and we explain the deduction in the refund email.
Faulty goods
Within 30 days of delivery you can reject faulty goods for a full refund. After 30 days we repair or replace, and after six months the burden of proof shifts to us. Report faults to support@harriso.shop with photos and the order number.
Cancelled before dispatch
Cancel before the item leaves and we refund in full the same day, with no carriage charge.
Charged but no order confirmation? Email us with the date, amount and the last four digits of the card and we will trace it.