Questions we get asked most
Short answers to the practical things: delivery, returns, payment, VAT and whether a machine will actually fit in your garage.
Orders & payment
Which payment methods do you take?
Debit and credit cards and PayPal, through the secure checkout. See payment methods.
Are prices in pounds and do they include VAT?
Yes. Every price is in GBP and shown as the amount you pay. Where VAT applies it is already in that figure, so the checkout total is not a surprise.
Can I order by phone?
Yes — call 07763 560233, Monday to Saturday, 8am–7pm. We take the order and send a payment link.
Do I need an account?
No. Guest checkout is on. An account only makes it easier to track orders and re-order.
Delivery
Is delivery really free?
Yes, to every UK address, including the Highlands and Islands. Offshore may add a day. See delivery.
How long will my order take?
Small parcels 2–3 working days, larger boxes 3–5, freight 5–10 with a booked slot. If you need it by a date, ask first.
Will the driver bring it inside?
Freight is kerbside by default. We can arrange a tail-lift or a two-person delivery — ask before dispatch.
Returns & faults
Can I send something back?
Within 14 days of delivery, unused and in its packaging. Details in returns and refunds.
It arrived damaged. What now?
Photograph the packaging and the machine, note it with the driver for pallet deliveries, and email us within 48 hours. We replace or refund including carriage.
Products
Do the machines come assembled?
Most arrive boxed with assembly needed for handles, decks, wheels or controls. The listing says what is pre-assembled; if it is not stated, ask.
Can you get spare parts?
For the models we stock, yes — send the model number and the part and we will price it.
Do you ship outside the UK?
Not from this shop at the moment. Northern Ireland, the Isle of Man and the Channel Islands are covered.