Refund policy

Return and Refund Policy

Last updated: 9 September 2026

At HARRISONshop, customer satisfaction is important to us. If you are not satisfied with your purchase, you may return your order in accordance with the conditions below and your applicable statutory rights.

1. Right to Cancel

If you are a consumer, you generally have the right to cancel an eligible online purchase within 14 days without giving a reason.

The cancellation period generally ends 14 days after the day you, or a person nominated by you other than the carrier, receives the goods.

To exercise your right to cancel, please contact us with a clear statement of your decision:

Email: admin@HARRISONshop.com
Phone: 77 3151 8990

Please include your order number whenever possible.

2. Returning Your Order

After notifying us of your cancellation, please return the goods in accordance with the return instructions provided by our customer service team.

Items should be returned with all accessories, components, manuals, and original packaging where reasonably possible.

You may inspect the goods as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3. How to Request a Return

Before sending an item back, please contact us at admin@HARRISONshop.com and provide:

Your full name
Your order number
The item you wish to return
The reason for the return, where relevant
Photos or videos if the item is damaged, defective, or incorrect

We will provide the appropriate return instructions.

Please do not send products back without first contacting us.

4. Return Shipping Costs

Where permitted by applicable law, customers may be responsible for the direct cost of returning unwanted goods following a change-of-mind cancellation.

If an item is faulty, damaged, or not as described, please contact us before returning it. Your statutory rights regarding faulty or incorrectly supplied goods remain unaffected.

5. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, is faulty, or you receive an incorrect item, contact us as soon as possible at admin@HARRISONshop.com.

Please provide your order number and, where possible, photographs or videos showing the issue.

We will assess the matter and provide an appropriate remedy in accordance with applicable UK consumer law.

6. Exceptions

Certain products may be excluded from change-of-mind cancellation rights where permitted by law. Examples may include:

Bespoke or personalised products
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
Goods that become inseparably mixed with other items after delivery
Other goods excluded under applicable consumer law

Your statutory rights regarding faulty goods are not affected by these exceptions.

7. Exchanges

If you would like to exchange an item, please contact us at admin@HARRISONshop.com.

Depending on the circumstances, you may need to return the original product and place a new order.

8. Refunds

Once your return has been received and reviewed, we will process any refund due in accordance with applicable law.

Refunds will normally be issued to the original payment method unless otherwise agreed or legally permitted.

We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, where permitted by law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

9. Original Delivery Charges

For an eligible cancellation, we will refund the standard outbound delivery charge where required by law.

If you selected a delivery method that was more expensive than our standard delivery option, the additional cost may not be refundable.

10. Statutory Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection law.

11. Contact Us

For questions about returns or refunds, please contact:

HARRISONshop
11 Manse Crescent
Burley in Wharfedale
Ilkley, LS29 7LA
United Kingdom