Shipping policy

Shipping Policy

Last updated: 9 September 2026

At HARRISONshop, we aim to provide a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Once your order has been placed and payment has been successfully confirmed, we will begin processing your order.

You will normally receive an order confirmation by email. Once your order has been dispatched, we may send you a shipping confirmation containing tracking information where available.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

2. Shipping Destinations

The countries and regions currently available for delivery will be displayed during checkout.

Please ensure that your delivery address is complete and accurate before submitting your order.

3. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Where free delivery is available for a particular order, product, or promotion, this will be indicated on our website or during checkout.

4. Delivery Times

Estimated delivery times may vary depending on the destination, product availability, and shipping carrier.

Where available, estimated delivery information will be displayed on the product page or during checkout.

Unless expressly stated otherwise, delivery estimates are not guaranteed delivery dates.

5. Order Tracking

Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

6. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances such as high order volumes, public holidays, adverse weather, transportation disruption, or other circumstances outside normal operations.

If your order is significantly delayed, please contact us at admin@HARRISONshop.com so we can assist you.

Your statutory rights relating to delayed delivery remain unaffected.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error after submitting your order, please contact us as soon as possible at admin@HARRISONshop.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

8. Undeliverable or Returned Parcels

If a parcel is returned because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue, please contact our customer service team.

We will review the circumstances and advise you about available redelivery or refund options in accordance with applicable law.

9. Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, please contact us at admin@HARRISONshop.com and provide, where possible:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging, where relevant

We will review the issue and provide an appropriate solution in accordance with your statutory rights.

10. Lost Parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please first check the designated safe place and, where appropriate, ask household members or neighbours.

If you are still unable to locate the parcel, contact us at admin@HARRISONshop.com so we can investigate.